Terms & Conditions

Terms & Conditions

Welcome to Magalyou (operated by HK XIANWEI E-BUSINESS LIMITED), an online store specializing in European and American tableware, including glass containers, ceramic bowls, kitchen storage, lunchware, and reusable bottles. By accessing, browsing, or using our website (https://magalyou.com/) and purchasing our products, you agree to be bound by these Terms & Conditions (the “Terms”), our Privacy Policy, and our Shippings and Returns Policy. Please read these Terms carefully before using our services; if you do not agree to any part of these Terms, you may not access or use our website or purchase our products.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you (the “Customer” or “You”) and HK XIANWEI E-BUSINESS LIMITED (the “Company,” “We,” or “Us”) governing your use of our website and purchase of our products. We reserve the right to modify these Terms at any time without prior notice. Any changes will be posted on this page, and your continued use of our website or purchase of our products after the changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms regularly.

2. User Accounts

2.1 Account Registration

To make a purchase or access certain features of our website, you may need to register an account. When registering, you agree to provide accurate, complete, and up-to-date personal information (including your name, email address, and shipping address). You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities conducted under your account. You agree to notify us immediately if you suspect any unauthorized use of your account or a breach of security.

2.2 Account Responsibilities

You agree not to use your account for any illegal or unauthorized purposes, including but not limited to fraud, misrepresentation, or violating the rights of third parties. We reserve the right to suspend or terminate your account at any time, without liability, if we determine that you have violated these Terms or engaged in improper or fraudulent activity.

3. Order Placement and Fulfillment

3.1 Order Placement

When you place an order on our website, you are making a binding offer to purchase the selected products at the listed price, plus any applicable shipping fees, taxes, or duties. We reserve the right to reject or cancel any order for any reason, including but not limited to: insufficient stock, pricing errors, incorrect product information, or suspected fraudulent activity. If we cancel your order after you have made payment, we will issue a full refund to your original payment method within 3-5 business days.

3.2 Payment Terms

You agree to pay the full amount of your order (including product prices, shipping fees, and any applicable taxes or duties) at the time of checkout. We accept major credit cards, debit cards, and other secure payment methods as indicated on our website. You warrant that you have the legal right to use the payment method you provide. We are not responsible for any fees or charges imposed by your payment provider.

3.3 Customizable Products

For customizable products (e.g., custom ceramic bowl sets with specific patterns), you agree to provide accurate and appropriate customization details (such as images, text, or patterns). We will produce the product based on the details you provide, and you acknowledge that minor variations may occur due to the customization process. Customizable products are not eligible for returns or exchanges unless they are damaged or defective, as outlined in our Shippings and Returns Policy. You also agree that any customization data you provide does not infringe on the intellectual property rights of third parties.

4. Product Information and Quality

We strive to provide accurate and up-to-date information about our products, including descriptions, images, sizes, and prices. However, we do not warrant that product descriptions or images are error-free, complete, or accurate. We reserve the right to correct any pricing or product errors at any time, even after an order has been placed. If a product’s actual price is higher than the price listed on our website, we will notify you and give you the option to cancel the order or pay the correct price.

All our products are made with food-safe materials and meet relevant quality standards. We warrant that our products are free from defects in materials and workmanship at the time of delivery. For details on our warranty and how to report defective products, please refer to our Shippings and Returns Policy.

5. Intellectual Property

All intellectual property rights related to our website (including but not limited to website design, text, images, logos, and product designs) and our products are owned by HK XIANWEI E-BUSINESS LIMITED or our licensors. You may not copy, reproduce, distribute, modify, or use any of our intellectual property without our prior written permission. This includes but is not limited to using our product images, descriptions, or logos for commercial purposes or personal gain.

You agree not to upload or provide any content that infringes on the intellectual property rights of third parties (including copyrights, trademarks, or patents) when using our website or customizing products.

6. User Conduct

When using our website, you agree to comply with all applicable laws and regulations and to refrain from engaging in any conduct that may harm our website, our business, or other users. Prohibited conduct includes but is not limited to: – Posting or transmitting any illegal, offensive, or misleading content; – Engaging in fraudulent or deceptive activities, such as making false claims or submitting fake orders; – Attempting to access or modify our website’s source code or backend systems; – Using our website to distribute spam or unsolicited communications; – Maliciously reviewing, rating, or reporting products or other users to disrupt our business operations.

7. Limitation of Liability

To the maximum extent permitted by law, HK XIANWEI E-BUSINESS LIMITED shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website or purchase of our products, including but not limited to: – Damages caused by improper use of our products (e.g., breakage of ceramic bowls due to mishandling); – Delays in delivery or order processing due to factors beyond our control (e.g., customs delays, weather, or logistics issues); – Loss of data or access to your account; – Any third-party claims arising from your use of our website or products.

Our total liability to you for any claim arising from these Terms or your purchase of our products shall not exceed the total amount you paid for the relevant order.

8. Termination

We may terminate these Terms or suspend your access to our website at any time, without liability, if you violate any of these Terms or engage in conduct that we reasonably believe is harmful to our business. Upon termination, you must cease using our website and return any unused products (if applicable) in accordance with our Shippings and Returns Policy. Sections of these Terms that by their nature should survive termination (including but not limited to intellectual property rights, limitation of liability, and dispute resolution) shall remain in effect.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, China, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or in connection with these Terms or your purchase of our products shall first be resolved through friendly negotiation between you and us. If negotiation fails, the dispute shall be submitted to the courts of Hong Kong for resolution.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, applicable laws, or industry standards. When we make significant changes, we will notify you by posting the updated Terms on our website. The updated Terms will take effect immediately upon posting. Your continued use of our website or purchase of our products after the changes are posted constitutes your acceptance of the updated Terms.

11. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us using the following information:

Company Name: HK XIANWEI E-BUSINESS LIMITED

Address: FLAT/RM D07, 8/F, KAI TAK FTY BUILDING, NO.99 KING FUK STREET, SANPOKONG, KL

Contact Email: wayne@dramapapa.com

Phone: +1 425 440 1941

These Terms & Conditions are effective as of the date of posting.