Shippings and Returns Policy

Welcome to Magalyou (operated by HK XIANWEI E-BUSINESS LIMITED), your trusted online store for European and American tableware. This Shippings and Returns Policy is designed to inform you about our shipping procedures, delivery timelines, return conditions, and refund processes, ensuring a transparent and convenient shopping experience for every customer. We strive to provide reliable shipping services and fair return policies to meet your expectations.

1. Shipping Policy

We offer shipping services to most countries and regions in Europe and America, with professional packaging and logistics support to ensure your tableware (including fragile items like glass containers and ceramic bowls) arrives safely.

1.1 Shipping Eligibility and Fees

Free Shipping Offer: We provide FREE SHIPPING for all orders with a total amount of $150 or more (after discounts, if applicable). This offer applies to all shipping destinations covered by our services.
Standard Shipping Fees: For orders with a total amount less than $150, shipping fees will be calculated based on your shipping address, package weight, and order volume. The specific shipping fee will be displayed at checkout before you confirm your order.
Shipping Restrictions: We do not ship to PO boxes, military addresses, or remote areas that are not covered by our logistics partners. If your address is in a restricted area, we will contact you via email to adjust the shipping method or cancel the order (with a full refund).

1.2 Shipping Timeline

Processing Time: All orders will be processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. We will send an order confirmation email once your order is processed, and a shipping notification with a tracking number once your package is dispatched.
Delivery Time: Delivery time varies by destination, and the estimated delivery period is as follows: – European Countries: 5-10 business days – American Countries: 7-14 business days Note: Delivery time may be delayed due to customs clearance, weather conditions, or peak shopping seasons. We will notify you promptly if there is any delay.

1.3 Packaging and Fragile Item Protection

Given that our products include fragile items such as glass containers and ceramic bowls, we adopt professional packaging measures to ensure safe delivery. Each fragile product is wrapped with 3-5 layers of bubble film, reinforced with foam corner protectors, and packed in a thick five-layer corrugated carton to prevent damage during transportation. We also attach “Fragile” labels on the outer packaging to remind logistics personnel to handle the package with care.

1.4 Customs and Duties

All international orders may be subject to customs duties, taxes, or other fees imposed by the destination country/region. These fees are the responsibility of the customer and are not included in the product price or shipping fee. We will provide all necessary documentation (such as commercial invoices) to facilitate customs clearance, but we are not responsible for any delays or additional costs caused by customs inspections.

1.5 Order Tracking

Once your package is dispatched, we will send a shipping notification email containing a tracking number and a link to track your package. You can also check the order status and tracking information by logging into your Magalyou account.

2. Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order or receive a damaged/defective product, you may request a return within the specified period, provided that the return conditions are met.

2.1 Return Eligibility

Returns are accepted within 30 days from the date of delivery. Products must be in their original condition, unused, and with all original packaging, labels, and accessories intact (including color boxes for ceramic bowl sets).
Damaged, defective, or incorrect products (e.g., wrong size, wrong pattern) are eligible for free returns or exchanges. You must provide clear photos/videos of the damaged/defective part within 7 days of delivery to verify the issue.
Customizable products (e.g., custom ceramic bowl sets with specific patterns) are not eligible for returns or exchanges unless they are damaged or defective.
Products that have been used, damaged due to improper use, or with missing packaging/accessories are not eligible for returns.

2.2 Return Process

Contact our customer service team via email (wayne@dramapapa.com) to request a return. Please include your order number, product name, reason for return, and photos/videos (if the product is damaged/defective).
Our customer service team will review your return request within 2-3 business days. If approved, we will send you a return authorization (RA) number and a specific return address (do not send the package back to the original shipping address).
Package the product securely (we recommend using the original packaging) and attach the RA number to the outer package. You are responsible for the return shipping fee unless the return is due to our error (e.g., damaged/defective product).
Once we receive and inspect the returned package (usually within 5-7 business days after you ship it), we will confirm whether the product meets the return conditions.

2.3 Refund and Exchange Processing

Refunds: If the return is approved, we will process the refund within 3-5 business days. The refund will be issued to your original payment method, and the processing time may vary depending on your payment provider (usually 3-7 business days to reflect in your account).
Exchanges: If you request an exchange (e.g., for a different size or pattern), we will ship the new product to you once we confirm the returned product is eligible. The exchange will be processed free of charge if the return is due to our error; otherwise, you may need to pay the difference in product price (if any) and shipping fees.

2.4 Non-Returnable Items

The following items are not eligible for returns or exchanges: – Customizable products (unless damaged or defective) – Used products or products with missing packaging/accessories – Products damaged due to improper use, accident, or negligence

3. Changes to This Policy

We may update this Shippings and Returns Policy from time to time to reflect changes in our logistics partners, shipping costs, or relevant laws and regulations. When we make significant changes, we will notify you by posting the updated policy on our website. The updated policy will take effect immediately upon posting. We encourage you to review this policy regularly.

4. Contact Us

If you have any questions, concerns, or requests regarding shipping, returns, or exchanges, please contact us using the following information:

Company Name: HK XIANWEI E-BUSINESS LIMITED

Address: FLAT/RM D07, 8/F, KAI TAK FTY BUILDING, NO.99 KING FUK STREET, SANPOKONG, KL

Contact Email: wayne@dramapapa.com

This Shippings and Returns Policy is effective as of the date of posting.